FAQ Frequently Asked Questions
Your questions are very important to us. Our list of answers will continue to grow day by day as we strive to offer you the best service and advice. If you can’t find what you are looking for fill out our contact form HERE.
We are always striving to be better and always look forward to hearing from you.
Can I pick up plants in person?
At this stage local pickup is limited to our store in Dubbo NSW. Tradewinds Coffee located at 271 Darling Street Dubbo is able to supply physical pickup orders. You will need to supply confirmation of purchase by bringing your Email receipt.
When will I receive my plants?
Tradewinds will always try and pack as fast as possible after we receive your order. Usually you’ll get your plant purchases within 7 working days. Sometimes, especially in major cities, they may arrive earlier.
At busier times of year they may take up to 15 working days. Make sure you track your order by checking your Email inbox or junk mail for your postage tracking number.
We usually try to post our plants earlier in the week, so they are not held too long over weekends.
When your plants are packed and ready to be sent via post, you will be issued a Tracking Number by Email. If you haven’t received your tracking number, there is no cause for concern. This just means we have not passed your purchase to our postage service yet. Your plants are safe and sound at our holding facility.
How can I track my order?
Tracking is sent to your email provided via AusPost.
Can I group my orders to save money on postage?
Yes, Our website automatically weighs your plant selections as you add them to your cart. Our system adds postage prices by the total combined weight. (This reduces shipping costs as plants can be packaged together in one box). If you would like to ask about a special bulk order shipping deal simply Email or Phone Tradewinds to speak with a friendly staff member.
How can I get a refund?
Tradewinds has a 100% satisfaction guarantee.
The Tradewinds South Coast brand is built on three pillars of Excellence;
Excellence in quality – Excellence in service – Excellence in knowledge. This allows us to provide the finest customer satisfaction ratings. If for some reason you are not entirely satisfied with the product or gift provided, we want to know immediately. Tradewinds South Coast will endeavour to offer a solution in a timely manner.
Tradewinds offer refunds on defective products only.
Simply take a photo of your defective product and send it by Email to Tradewinds. We will work with you to come to a satisfaction resolution. You may choose to post your plant back to Tradewinds South Coast for a refund of your plant purchase. We can’t refund the cost of shipping unfortunately. If your plant was damaged in postage, we can assist you to make a claim against the postage provider.
If you require a refund fill out our form HERE.
Where does Tradewinds Plants ship to?
We can only ship within Australia at this time. We post to NSW, QLD, VIC, ACT and SA. Tradewinds ship healthy plants to gardeners and in coastal, outback, rainforest, alpine and desert regions of Australia.
Will you ship to Western Australia (WA)?
Tradewinds can’t ship to WA at this time. We will work on this in the future.
Will you ship to Northern Territory (NT)?
Tradewinds can’t ship to NT at this time. We will work on this in the future.
Will you ship to Tasmania (TAS)?
Tradewinds can’t ship to TAS at this time. We will work on this in the future.